criex Terms and Conditions

criex is an online casino and sports betting platform operating for players in Bangladesh. These terms and conditions ("Terms") govern the relationship between criex and users of the platform ("you" or "user").

These Terms apply in both English and Bengali. If any interpretive difference arises between the two, the Bengali version will take precedence.

1.1 Definitions

• "Platform" refers to the criex website, all its sub-pages, and related digital services.
• "Account" refers to a user's registered profile and the funds associated with it.
• "Bonus" refers to all promotional credits, free spins, or other benefits granted by criex.
• "Game" refers to all slots, table games, live casino, and sports betting products available on the platform.

To open an account with criex, you must provide accurate and up-to-date information. Creating an account with false or incomplete information is strictly prohibited.

2.1 One Account Policy

Each individual may operate only one account. If multiple accounts belonging to the same person are found, all related accounts will be suspended and the deposited funds may be forfeited.

2.2 Identity Verification

criex may request documents for identity verification at any time. Withdrawals may be temporarily suspended until verification is complete. You must provide the requested documents within the specified time frame.

2.3 Account Security

It is your responsibility to keep your login credentials completely confidential. criex will not be liable for any loss resulting from unauthorized access to your account by a third party. Please notify us immediately of any unauthorized access.

To use the criex platform, you must meet the following requirements:

• You must be at least 21 years of age.
• Online gaming must be legally permitted in the country from which you are playing.
• You must be betting with your own money and for yourself — not on behalf of anyone else.
• You must play free from gambling addiction and in a sound mental state.
• You must not be an officer, employee, or close relative of any criex officer or employee.

If any player operates an account under a false identity, criex has the right to seize the relevant account and funds.

4.1 Accepted Payment Methods

criex currently supports the following payment methods:

4.2 Minimum Limits

• Minimum deposit: ৳500 per method.
• Minimum withdrawal: ৳1,000.
• Withdrawal time: Generally within 15 minutes to 2 hours.

4.3 Withdrawal Conditions

Account identity verification must be completed before requesting a withdrawal. Withdrawal funds will be sent back via the same method used for the deposit. If an unusual transaction is detected, criex reserves the right to suspend the withdrawal until it has been verified.

4.4 Deposit Responsibility

criex is not responsible for funds lost due to incorrect payment details provided during a deposit. All transactions are completed in Bangladeshi Taka (৳).

5.1 Welcome Bonus

New players will receive a 150% bonus on their first deposit, up to a maximum of ৳8,000. For example, depositing ৳1,000 adds a ৳1,500 bonus, bringing the total balance to ৳2,500. Depositing ৳12,000 earns the maximum ৳8,000 bonus, giving a total balance of ৳20,000.

5.2 Wagering Requirements

To make a bonus withdrawable, the bonus amount must be wagered 20 times. Wagering applies only to the bonus amount — not to both the deposit and the bonus. Example: ৳1,500 bonus × 20 = ৳30,000 must be wagered before withdrawing bonus winnings.

5.3 General Bonus Terms

• Each bonus offer has its own expiry period; the bonus will be cancelled once that period has passed.
• The welcome bonus can only be claimed once per account, device, IP address, or household.
• criex reserves the right to cancel a bonus if there is a suspicion of bonus abuse.
• Bonuses cannot be converted to cash — they are only withdrawable after wagering requirements have been met.
• criex reserves the right to modify or cancel any bonus offer at any time.

6.1 Fair Play and RNG

All games on criex are powered by Random Number Generator (RNG) technology. This ensures that the outcome of every game is completely unbiased and unpredictable. We are committed to ensuring fair play.

6.2 Technical Issues

If a game is left incomplete due to an internet disconnection or technical error, the result of that bet will be determined according to the server logs. criex will not be liable for losses caused by issues with the user's device or internet connection.

6.3 Game Restrictions

Certain games may not be eligible for participation with bonus funds. Each bonus offer will clearly state the list of eligible games.

6.4 Sports Betting

For sports betting, bets are accepted before the event begins. There may be a slight delay in live betting due to server latency. If a match or event is cancelled, the related bet will be voided and funds will be returned.

In the interest of the platform's smooth operation, all users must comply with the restrictions below. The following activities are strictly prohibited:

• Any form of fraud, use of bots, or application of automated software.
• Colluding with other players to gain a betting advantage.
• Using the platform for money laundering or any illegal activity.
• Creating multiple accounts with false information to claim bonuses.
• Attempting to breach the platform's systems or carry out a cyber attack.
• Using abusive language or making threats toward other users or criex staff.
• Assisting anyone under the age of 21 in operating an account.

If any of these restrictions are violated, the account will be closed immediately and any unearned funds may be forfeited.

criex uses SSL encryption technology to keep all transactions and personal information secure. The information you provide is used solely for the purposes of account management, identity verification, and ensuring security.

8.1 Data Storage

Your personal information is not sold to third parties. However, it may be shared with relevant authorities if required by legal obligation or for a security investigation. For more details, please read our Privacy Policy.

8.2 Cookies

criex uses cookies to provide the best platform experience. By using the site, you are considered to have consented to the use of cookies.

criex believes gaming is an enjoyable form of entertainment, but it can become harmful if it goes out of control. We are committed to protecting our players.

• Set deposit or betting limits for yourself and stick to them.
• Do not treat gaming as a source of income — it is a form of entertainment.
• If you feel the need, take a temporary break or use the self-exclusion service on your account.
• Keep parental controls enabled on your device to protect those under 21.

To learn more about responsible gaming, please read our Responsible Gaming page.

10.1 Voluntary Closure

You may contact the support team at any time to request closure of your account. If there are active bonuses or incomplete wagering requirements at the time of closure, those bonuses will be cancelled.

10.2 Closure by criex

criex may close any account immediately and without prior notice due to a breach of terms, fraudulent activity, or security concerns.

10.3 Fund Return

Legitimately earned funds will be returned even after account closure, though there may be a delay due to an ongoing investigation or legal process. criex reserves the right to forfeit funds in cases of fraud or violations.

criex is not liable for the following:

• Losses caused by issues with the user's internet connection or device.
• Game disruptions caused by faults in third-party software or hardware.
• If the service is temporarily disrupted due to essential maintenance or technical upgrades.
• If the user's own carelessness results in their login credentials being accessed by a third party.
• If the user is unable to access the service due to legal restrictions in their country.

In the event of any dispute, criex's records and server logs will be considered the final evidence.

criex reserves the right to modify these terms and conditions, in part or in full, at any time. In the case of significant changes, users will be notified as early as reasonably possible.

If you continue using the platform after updated terms have been published, you will be considered to have agreed to the new terms. It is therefore your responsibility to visit this page regularly and read the latest version of the terms and conditions.