Play Responsibly, Stay Safe
criex believes gaming should be pure entertainment. Our responsible gaming guidelines will help you enjoy yourself within healthy limits and access support when you need it.
Gaming is Entertainment — Not a Business
At criex, we believe gaming is enjoyable only when kept within limits. Online casino or sports betting can be a fun leisure activity — but it should never be seen as a source of income or a solution to financial problems.
Our platform has various tools and features to protect users. From setting deposit limits to self-exclusion — criex is committed to keeping your gaming experience safe. If you ever feel gaming is getting out of control, our support team is always here for you.
Get support in Bengali via live chat and email.
criex Safe Gaming Tools
Set Deposit Limits
You can set a maximum daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. Increasing a limit takes time to go into effect — this is done in your interest.
Session Time Limits
If you play beyond a set time, our system will send you a reminder. You can set the maximum length for each session yourself, so gaming never becomes excessive.
Time-Out Feature
Need a temporary break? Set a time-out from 24 hours to 30 days. During this time your account will be temporarily deactivated. Come back with a clear head.
Self-Exclusion
If you feel you need a break for a longer period, choose self-exclusion. You can keep your account closed from 6 months up to permanently. This decision will be respected.
Gaming History & Reports
You can view your complete betting and deposit history at any time. Analyse your spending patterns and make informed decisions. Transparency is our priority.
Awareness & Education
Stay informed about responsible gaming. criex regularly shares information and resources to help you build healthy gaming habits.
Recognise the Signs of Problem Gaming
If you notice any of the following signs in yourself or someone you know, consider seeking help.
- Repeatedly playing to recover lost money (chasing losses)
- Spending more than your set budget and still being unable to stop
- Gaming causing problems in family life or at work
- Trying to stop gaming but failing to do so
- Taking loans or spending money secretly from family to fund gaming
- Feeling anxious or restless when not gaming
- Thinking of gaming as a solution to financial problems
Ask Yourself
Reflect on these questions to assess your own gaming habits:
Budgeting
Do you decide in advance how much you should spend on gaming each week?
Time Management
Do you regularly review how much time you spend on gaming?
Emotional State
Do you turn to gaming when you are stressed or feeling lonely?
Impact on Relationships
Is gaming affecting your relationships with family or friends?
If any of these questions raises a concern, please reach out to our support team.
How to Use the Protection Tools
Go to Account Settings
After logging in to criex, go to the "Account" or "Profile" menu. You will find a "Responsible Gaming" option there.
Choose Your Preferred Limit
Select whichever you need — deposit limit, session time, or time-out — and set the value.
Confirm
Save your changes. Deposit limits and time-outs take effect immediately. A cooling-off period applies when increasing a limit.
Get support
For self-exclusion, contact us directly via live chat or email. Write to [email protected] — we are ready to help.
Contact Support
If you have any concerns about gaming, our team is always here for you. The criex support team speaks Bengali and helps with complete confidentiality.
Instant live chat support is available from any page on the site — any time, day or night.
For detailed questions or self-exclusion requests, write to: [email protected]
Your information is fully protected. All discussions related to responsible gaming are kept confidential.
Core Principles of Responsible Gaming
criex believes every player has the right to know their own limits. Our key principles are outlined below.
Gaming = Entertainment
Never think of gaming as a way to earn money — treat it purely as entertainment. Consider any money lost as the cost of entertainment.
Play Within Your Means
Only play with money you can afford to lose without affecting your daily life. Do not game using borrowed money or by breaking into savings.
Set Time Limits
Decide on a time limit before each gaming session. Time with family, work, or study should never be compromised for gaming.
Take Breaks
Take regular breaks and step away from gaming entirely from time to time. Playing with a refreshed mind is much more enjoyable.
Play with a Plan, Not with Emotion
Avoid gaming when angry, frustrated, or under the influence of alcohol. Playing with a calm and clear mind is always best.
Keep Children Away
Keep your account login details secure from younger members of your household. This platform is strictly off-limits for children and teenagers.
Responsible Gaming FAQ
Enjoy with Safe Gaming
Gaming at criex is just entertainment — when kept within limits. If you have questions, check the FAQ or go directly to our gaming section.