Your Privacy Is Our Responsibility

Last Updated: January 2026

Welcome to criex. We place the highest importance on the privacy of players in Bangladesh. This privacy policy explains how we collect, process, store, and protect the personal information of criex platform users. By creating an account on our platform or using our services, you agree to this policy. If you disagree with any part of this policy, please stop using our services and contact us at [email protected].

What Information We Collect

When you register and use services on the criex platform, we may collect the following types of information:

1.1 Information You Provide Directly

We collect information when you provide it to us directly on our platform. This includes:

• Full name and date of birth (for age verification — accounts are approved only for those aged 21 or above).
• Email address and contact details.
• Documents required for identity verification, such as a copy of a national identity card or passport.
• Financial transaction details — deposit and withdrawal records (via bKash, Nagad, Rocket, or Upay mobile wallets).
• Conversations and messages with our support team.

1.2 Automatically Collected Information

Some information is collected automatically while you use our services:

• IP address and device information (operating system, browser type and version).
• Platform access time, session duration, and usage patterns.
• Data collected through cookies and similar tracking technologies.
• Information on which games were played, betting history, and session logs.
• Login time, logout time, and access logs.

1.3 Information Received from Third Parties

In some cases we may also receive information from trusted third parties, such as identity verification agencies and mobile payment gateway providers. This information is used solely for account verification and the security of financial transactions.

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Why We Process Your Information

criex does not use your information for any unsolicited purpose. We process your information for the following legitimate purposes:

• Account management and identity verification: To create, verify, and maintain your account.
• Financial transactions: To process deposits and withdrawals and to prevent fraud.
• Service improvement: To enhance the platform experience and resolve technical issues.
• Communication: For important notifications, account updates, and support.
• Responsible gaming: To monitor player behaviour and identify and prevent problematic gaming patterns.
• Legal obligations: To comply with applicable laws and regulations.
• Security: To prevent account hacking, cheating, and suspicious activity.

How Your Information Is Protected

Protecting your personal information is one of criex's top priorities. We apply industry-standard security measures:

3.1 Data Retention Period

We retain your information only for as long as necessary. Even after an account is closed, financial transaction records may be kept for a specified period as required by law. Personal and financial documents are securely deleted when no longer needed.

3.2 Response to a Data Breach

In the rare event of a data breach, we will notify affected users appropriately at the earliest opportunity and take the necessary corrective action.

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When and With Whom We Share Information

criex does not under any circumstances sell your personal information or transfer it to third parties for commercial purposes. Information may be shared only in the following limited situations:

• Payment processing: Necessary information to complete transactions with mobile payment service providers such as bKash, Nagad, Rocket, and Upay.
• Identity verification agencies: With trusted verification partners to complete the KYC process.
• Legal obligations: In response to a court order or a valid request from a competent authority.
• Business partners: Game software providers such as Pragmatic Play, Spribe, JILI, PG Soft, or Evolution Gaming, only to the extent necessary for game operation.
• Fraud prevention: With security partners to detect and prevent fraud.

In all of the above cases, third parties may only use the information for the specified purpose and are bound by a confidentiality agreement.

How We Use Cookies

criex uses cookies and similar technologies to keep the website and application running smoothly. Cookies are small text files stored on your device.

5.1 Types of Cookies

• Essential cookies: Required for the platform's basic functionality, such as login sessions and security.
• Functional cookies: Help remember your preferences and settings, such as language preference.
• Analytical cookies: Collect anonymous statistics to improve the user experience on the platform.

5.2 Cookie Control

You are free to accept or decline cookies through your browser settings. Please note, however, that disabling essential cookies may cause some platform features to not work properly.

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What You Are Entitled to as a User

As a user of the criex platform, you enjoy the following rights regarding your personal information:

• Right to access: You have the right to know what information we hold about you.
• Right to correction: If there is any error in your information, you may request that it be corrected.
• Right to erasure: The right to request deletion of your information in certain circumstances.
• Right to object to processing: You may object to your information being processed for specific purposes.
• Right to data portability: The right to receive your information in a structured, machine-readable format.
• Right to withdraw consent: The right to withdraw consent given for the processing of your information at any time.

To exercise these rights, please contact our support team. We are committed to responding to your request within 30 days.

Safety of Children and Teenagers

The criex platform is for those aged 21 or above only. We strictly ensure that minors are not able to use our services. Age verification is mandatory when opening an account.

We do not knowingly collect personal information from anyone under the age of 21. If we have reason to believe that a minor has opened an account, that account will be closed immediately and the relevant information will be deleted.

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How We Notify You of Changes

criex may update this privacy policy from time to time. For significant changes, we will:

• Post a notice in a prominent location on the website.
• Notify registered users by email.
• Update the "Last Updated" date at the top of the page.

Continuing to use the service after any changes will be considered as your agreement to the new policy. We therefore recommend checking this page regularly.

How to Contact Us

If you have any questions, concerns, or complaints about this privacy policy, please contact our data protection team. criex is always committed to protecting your right to privacy.